PERLINDUNGAN HUKUM BAGI KONSUMEN PT. POS INDONESIA (PERSERO) TERHADAP KERUSAKAN ATAU HILANGNYA PAKET PENGIRIMAN BARANG DENGAN LAYANAN POS EXPRESS

Husna Annisa

Abstract


The number of cases of loss and destruction of delivery packages that harm the consumer service users of PT. Pos Indonesia (Persero) Regional Region II (Sumatra, Riau, Riau Islands) viewed from data in 2016, there are 130 cases of loss and 70 cases of damage. Formulation of the problem: (1) How is the implementation of the freight or delivery of goods package by express postal service at PT. Pos Indonesia (Persero), (2) Anything that causes damage or loss of goods delivery package with post express service at PT. Pos Indonesia (Persero), (3) How form of responsibility given by PT. Pos Indonesia (Persero) against damage or loss of delivery package. The research method used is Juridical Sociology. Sources of data used are primary data obtained through interviews and secondary data obtained through document studies. Data analysis is done qualitatively. The result of the research is the process of transporting new goods can be done if it is appropriate transportation procedure. The cause of the shipment damaged or lost there are three namely (1) error from the user service PT. Pos Indonesia (Persero), (2) error of PT. Pos Indonesia (Persero), (3) error from the carrier. The responsibility given by PT. Pos Indonesia (Persero) there are two types namely (1) compensation based on the standard (2) compensation based on the value of the indemnity guarantee.

Keywords: Legal Protection, Consumer, PT. Pos Indonesia (Persero)


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