PENGARUH PEMANFAATAN TEKNOLOGI INFORMASI DAN KUALITAS PELAYANAN PEGAWAI ADMINISTRASI TERHADAP KEPUASAN MAHASISWA

Abstract

Use of information technology can be done effectively if the members in the organization can use these technologies properly . Quality of care can be defined as the perception of the service users and the service good or bad a received failure of a service including the customer satisfaction . The data collection process performed on student -level economics faculty at the university end bung Hatta , with as many as 160 sheets kuisieoner deploy , and kuisieoner the back as much as 150 . To test the quality of the data to test the validity and reliability , the classic assumption test the normality test , and to test the hypothesis tested in the coefficient of determination ( R2 ) , simultaneous test ( F test ) and partial t test . The results of this study showed the influence of the use of information technology and quality services to the satisfaction of the student personnel administration Keywords : Utilization of information technology and quality services to the satisfaction of the student personnel administration