“GUGATAN PELAKU USAHA TERHADAP PUTUSAN BADAN PENYELESAIAN SENGKETA KONSUMEN NOMOR 20/ BPSK-PDG/ARBT/X/2019 PADA PENGADILAN NEGERI PADANG KELAS IA

Abstract

The formation of the Consumer Dispute Settlement Body is a concern of the government towards the citizens of the community for the creation of equitable justice in all groups of people. Especially for consumers who feel disadvantaged due to the use of products / goods of business actors. The formulation of the problem is 1) What is the process of resolving consumer disputes over decisions that are being sued again in the Padang District Court class IA? 2) How effective is the implementation of dispute decisions in BPSK in Padang City? . This type of research is sociological juridical. Data sources include primary data and secondary data. Data analyzed qualitatively. Conclusions of the results of the study 1) The verdict is retested in the District Court If consumers and / or business actors reject the BPSK decision, then they can submit an objection to the district court no later than 14 working days from the date the BPSK decision is notified. 2) The effectiveness of the BPSK decision can be seen from 2 aspects, namely the effective process of the trial because the proceedings are easy, fast, and inexpensive and not effective from the implementation of the decision because the BPSK decision that is final is still possible to make an objection in the general court.