PERLINDUNGAN HUKUM BAGI PENGGUNA JASA ANGKUTAN KARGO PESAWAT UDARA PADA PT. ANGKASA PURA KARGO DI BANDAR UDARA INTERNASIONAL MINANGKABAU

Abstract

In the delivery of many unpredictable factors that can result in losses to consumers, it is necessary to provide protection to consumers. PT. Angkasa Pura Kargo has an obligation in the event of a loss to consumers. The aim is to find out how the implementation of the rights and obligations of consumers and the responsibilities of the company as a service provider. The type of sociological legal research. The results and discussion are that consumers as service users often ignore their rights and obligations and the forms of responsibilities given by PT. Angkasa Pura Cargo. Legal protection for air transport consumers has been regulated in international and national laws.