PENYELESAIAN SENGKETA KONSUMEN MELALUI KONSILIASI PADA BADAN PENYELESAIAN SENGKETA KONSUMEN DI KOTA PADANG

Abstract

Conciliation is the process of resolving consumer disputes out of court through BPSK to bring together the disputing parties, and the settlement is left to the parties. Problem formulation: 1. How is the process of resolving consumer disputes by way of conciliation at BPSK Padang City case Number 26/P3K/VI/2021? 2. How are consumers' efforts to defend their rights at BPSK Padang City case Number 26/P3K/VI/2021? 3. How is the implementation of the conciliation decision at BPSK Padang City case Number 26/P3K/VI/2021?. The sociological juridical research method uses primary and secondary data which is analyzed qualitatively. Conclusions: 1. Consumer Dispute Settlement Process By Conciliation at BPSK, namely a) The lawsuit confirmation trial which has been set for Monday, June 21, 2021. After BPSK has received an explanation from the parties, the BPSK assembly ordered the parties to negotiate outside BPSK. At a follow-up hearing, the BPSK assembly ordered the parties to make an agreement that Bank Mandiri would postpone the auction process for 60 (six) days from June 23, 2021. On Monday, July 12, 2021, the plaintiff made a statement stating the problem of the plaintiff's complaint to BPSK against the Bank. Independent is complete. 2. Consumers' Efforts in Defending their Rights at BPSK, namely the plaintiff submits an application to BPSK so that the dispute can be resolved. 3. The implementation of the conciliation decision by BPSK is carried out based on the evidence and information in the facts of the trial submitted by the plaintiff and the defendant.