PERTANGGUNGJAWABAN PT PEGADAIAN (PERSERO) TERHADAP SUSUTNYA NILAI BARANG KARENA KESALAHAN PIHAK PT PEGADAIAN CABANG BUKITTINGGI

Abstract

The loan process at PT Pegadaian is carried out through collateral. The pawnshop takes over the collateral. problem 1). What is the cause of the decrease in the value of collateral at PT Pegadaian Bukittinggi Branch? 2). How is PT Pegadaian's responsibility to consumers for the depreciation of goods carried out at PT Pegadaian's Bukittinggi branch? The research method is sociological law. Sources of data, primary data and secondary data. Data collection techniques using interviews and document studies. Qualitative data analysis. Research results 1). The cause of depreciation can be caused by PT Pegadaian's fault such as embezzlement/theft, damage, dirtiness or mix-ups at the time of collection and also outside of PT Pegadaian's fault such as of course the state of power. Disasters, floods, earthquakes and others. 2). PT Pegadaian's form of responsibility is compensation. If the goods can still be repaired, the compensation will be repaired, if it cannot be repaired, PT Pegadaian will replace 125% of the estimated value.