TANGGUNG JAWAB PELAKU USAHA TERHADAP KONSUMEN DALAM JUAL BELI MOBIL BEKAS PADA SHOWROOM ARTHA MOTOR PADANG

Abstract

In buying and selling there is an agreement between business actors and consumers. Problems 1) How the process of buying and selling used cars in Artha Motor Showroom 2) How to resolve disputes between Artha Motor Showroom and consumers 3) How is the responsibility of Artha Motor Showroom with consumers. Research using sociological juridical methods, primary and secondary data sources, interview data collection techniques and document studies, last analyzed using qualitative data. The result of research 1) The process of buying and selling in Artha Motor Showroom is the provision of information, choosing a vehicle, checking, negotiation, payment and submission 2) Dispute resolution is done by mediation 3) The responsibility of business actors is seen from the problem and receives complaints for a maximum of 2 weeks from the purchase of the vehicle.