PELAKSANAAN PENYELESAIAN SENGKETA KONSUMEN TERHADAP PERJANJIAN KREDIT MOBIL DENGAN PERUSAHAAN LEASING (STUDI KASUS BPSK KOTA PADANG)

Abstract

The problem that often occurs in agreements between leasing and consumers is default. Default that
occurs can cause a dispute between the two parties. In article 49 of the Consumer Protection Law, BPSK
as an institution that helps handle disputes between consumers and business actors outside the court. This
type of sociological legal research, data sources come from primary data and secondary data, data
collection techniques in the form of interviews and document studies, the type of data analysis used is
qualitative analysis.
Keywords: Consumer, Leasing, Default, BPSK