PERLINDUNGAN HAK PASIEN SEBAGAI KONSUMEN UNTUKMENDAPATKANPELAYANAN KESEHATAN YANG AMAN, BERMUTU, ANTI DISKRIMINASI DANEFEKTIF DI RSUD dr.RASIDIN PADANG

Abstract

Based on Article 29 paragraph (1) letter b of the Hospital Law, namely Hospitals are required to providehealthservices that are safe, quality, anti-discriminatory and ef ectively prioritize the interests of patientsinaccordance with hospital service standards. The purpose of the study was to analyze the protectionof patientrights as consumers to obtain safe, quality, anti-discriminatory and ef ective health services. The methodusedissociological juridical. Data were analyzed by qualitative analysis method. The results are that the patient'sterms have not been fulfilled. The problem is the inef ective outpatient service hours. Its ef orts are toprovidesafe, quality, anti-discriminatory, and ef ective Health Insurance Services, Increase Human Resources. Kata kunci : hak pasien, pelayanan, konsumen