PERTANGGUNGJAWABAN PT. INDAH CARGO CABANG PASAMAN BARAT SEBAGAI EKSPEDITUR KEPADA KONSUMEN ATAS KETERLAMBATAN DAN KERUSAKAN BARANG

Abstract

ABSTRACT The Indonesian government has regulated and explained the rights that must be fulfilled and obtained by consumers and business actors. Regulated in Law Number 8 of 1999 concerning Consumer Protection. But there are still legal events that occur in expedition delivery services, one of which is the delay and damage to goods that are still poorly responded to by the company. This research aims to determine the form of settlement for the delay and damage to goods by PT Indah Cargo West Pasaman and to find out the responsibility of PT Indah Cargo West Pasaman to consumers for the delay of goods and damage to goods. This research method is sociological research. The results of the research that the solution to the delay and damage to goods is done in a family manner where consumers are allowed to come to the office of PT. Indah Cargo West Pasaman to sit together in a meeting to listen to complaints / problems faced by consumers then PT. Indah Cargo provides an explanation for late or damaged goods. The responsibility provided by PT Indah Cargo for damage to goods by giving compensation in the form of money for the value of damaged goods or buying new goods.