PERLINDUNGAN HUKUM BAGI PENGGUNA JASA TRANSPORTASI BERBASIS APLIKASI DI KOTA PADANG

Abstract

ABSTRACT Legal protection is needed to minimize the risk of users who are called consumers, online application-based transportation related to transportation is regulated in Law Number 22 of 2009 concerning Road Traffic and Transportation. In terms of the transportation capability of applications to carry out transportation activities, the legal basis for implementing application-based transportation in the LLAJ Law Article 137 Paragraph 2 states that transportation of people using motorized vehicles in the form of motorbikes, passenger cars or buses. Problem Formulation 1) What is the Form of Legal Protection for Application-Based Transportation for Users? 2) What is the form of responsibility from application-based transportation service providers to users if there is an error from the driver during a transaction? 3) How is the existence of application-based transportation very beneficial for the people of Padang City? Types of sociological juridical research, data sources primary data and secondary data. Interview data collection techniques and document study. Data was analyzed qualitatively. Conclusion of Research Results: 1) Legal protection for users of online transportation services arises because of the rights and obligations of consumers and business actors in accordance with Law No. 8 of 1999. 2) There are two legal protection responsibilities provided by PT Gojek to consumers as users, namely responsibilities that must be carried out as well as possible and responsibilities for compensation, which are regulated in the PT Partnership Agreement. Gojek Indonesia with Gojek Partners regarding Insurance Claims.