PERLINDUNGAN HUKUM TERHADAP KONSUMEN DALAM PERJANJIAN JUAL BELI MELALUI INTERNET (E-COMMERCE) STUDI KASUS DI DISTRO KAB.SOLOK SELATAN

Abstract

There were many problems that occurred in the agreement process, one of which was buying and selling from Distro Salinka Boutique Kab. South Solok. Consumers who buy goods only accept the goods because they don't know how to ask for responsibility from the Salinka Boutique Distro. The problem formulation: 1) What is the legal protection for consumers in e-commerce transactions at the Salinka Boutique Distro? 2) What are the responsibilities of business actors at the Salinka Boutique Distro regarding sales and purchase agreements in trading via e-commerce transactions? The type of research used is Sociological Juridical. The nature of the research on the above problem is descriptive. Data collection techniques were obtained through interviews. Data was analyzed qualitatively. The results of the research are that the Salinka Boutique Distro will be responsible if it is purely their fault. The responsibility of the Salinka Boutique Distro is regulated in the 7th Standard Clause, namely for goods that are not insured, the maximum replacement cost is 10x the shipping cost. For documents, maximum Rp. 100,000,-. Goods that are insured have a maximum replacement cost of Rp. 20,000,000,- or according to the value of the goods. Especially for documents, maximum Rp. 2,000,000,- or according to the creation of a new document. The resolution efforts used by the Salinka Boutique Distro in resolving problems are by prioritizing peaceful resolution of disputes outside of court through deliberation and negotiation.