PELAKSANAAN PERAN OTORITAS BANDAR UDARA WILAYAH VI- PADANG DALAM MEMBERIKAN PERLINDUNGAN HUKUM BAGI PENUMPANG JASA TRANSPORTASI UDARA DI BANDAR UDARA INTERNASIONAL MINANGKABAU

Abstract

Republic Indonesia Minister of Transportation Regulation No. 41 of 2011 concerning the Organization and Work Procedures of the Airport Authority Office (KOBU), in the provisions of CHAPTER 1 Article 3 point (a) concerning the Position, Duties, Functions and Classification of KOBU in carrying out the tasks as intended in Article 2. This type of research is research sociological law. The data sources used are primary data and secondary data. Data collection techniques are interviews and document study. Data analysis is qualitative analysis. The research results are, 1) How is the role of the Region VI-Padang Airport Authority implemented in providing legal protection for passengers of air transportation services at Minangkabau International Airport? 2) What are the obstacles faced by the Region VI-Padang Airport Authority in providing legal protection for passengers of air transportation services at Minangkabau International Airport? 3) Efforts made by the Regional VI-Padang Airport Authority to face obstacles in providing legal protection for passengers of air transportation services at Minangkabau International Airport?, namely 1) Carrying out programs that focus on flight safety, security and comfort, coordinating and socialization, Signing of Operational Coordination Agreement Letter. 2) Monitoring compliance with disturbance level standards by PT Angkasa Pura II, coordinating with related agencies. 3) Improve coordination with head office and regional offices, improve infrastructure to deal with emergency situations.