IMPLEMENTASI PENYELESAIAN SENGKETA MEDIS DI RUMAH SAKIT UMUM DAERAH KOTA PADANG PANJANG

Abstract

Health workers have an important role to improve the quality of maximum health services to the community so that the community is able to increase awareness, willingness, and ability to live healthily, in accordance with the Preamble to the 1945 Constitution of the Republic of Indonesia. In providing services, sometimes faced with dissatisfaction so that medical disputes arise. From 2022 to 2024 there were 3 cases of medical disputes at the Padang Panjang City Hospital. Problem formulation: 1) How does the Padang Panjang City Hospital resolve medical disputes? 2) What are the obstacles faced by the Padang Panjang City Hospital in resolving medical disputes? 3) What efforts are made by the Hospital in resolving medical disputes? Type of sociological juridical research. Data sources: primary data and secondary data. Data collection through document studies and interviews, and analyzed qualitatively. Research results: 1) Resolution of medical disputes at the Padang Panjang City Hospital is carried out through deliberation between patients, patient families and the hospital to find a win-win solution. 2) Obstacles in resolving medical disputes are the absence of SOPs and HR in charge of medical disputes. 3) Efforts to create SOPs for resolving medical disputes and SOTK proposals for the Legal and Public Relations fields or sections that will be included in the Special Organizational Unit (UOBK) of Padang Panjang City Hospital.