PERLINDUNGAN HUKUM BAGI NASABAH PADA PERJANJIAN SEWA MENYEWA SAFE DEPOSIT BOX DI BANK NAGARI CABANG UTAMA PADANG

Abstract

ABSTRACT In renting a safe deposit box, the bank and the customer make a binding agreement and in carrying out its duties the bank must be in accordance with the caution principle stated in Article 2 and Article 29 Paragraph (2) of the Banking Law. The heir of the previous tenant's customer stated that he had lost a valuable item kept by the previous tenant's customer. Based on the UUPK, customers as consumers of banking services are entitled to comfort, security and safety in using banking services, customers are entitled to compensation and compensation and customers are also entitled to advocacy, protection, and efforts to resolve consumer protection disputes appropriately. Problem Formulation: 1) What is the legal protection for customers in the Safe Deposit Box lease agreement at Bank Nagari Padang Main Branch? 2) What is the responsibility of Bank Nagari Padang Main Branch to customers in the Safe Deposit Box rental agreement?. Types of sociological juridical research, data sources from primary data and secondary data. Interview data collection techniques and document studies. Data is analyzed qualitatively. Research results 1) Bank Nagari Utama Padang Branch has provided legal protection to customers preventively, repressively, implicitly and explicitly. 2) The form of responsibility of Bank Nagari Padang Main Branch to customers is to optimize security, maintain information confidentiality and procurement of complaint services.