PERSEPSI PASIEN TERHADAP TRANSPARANSI BIAYA OLEH DOKTER GIGI DI KECAMATAN KOTO TANGAH, DI KOTA PADANG

Abstract

The right to information is part of the fundamental rights of patients guaranteed in health laws and regulations and is an important element in the implementation of informed consent. Suboptimal cost transparency has the potential to cause distrust, medical disputes, and violations of patient rights. The formulation of the research problem is (1) How are patients' perceptions of cost transparency by dentists in dental practices regarding the actions taken? (2) What is the level of fulfillment of the right to information related to health service costs in dental practices from a legal perspective? The research method used is sociological juridical, using primary and secondary data sources, accidental sampling techniques, data collection methods and techniques with literature studies and interviews and data analyzed with qualitative analysis. The results of the study are 1) Patient perceptions of cost transparency where dentists have provided cost information before the procedure, but it is still in the form of a cost estimate. Patients consider cost transparency important to prepare financial capabilities and as part of the right to information. 2) Information on health service costs has been provided before medical procedures, but from a legal perspective it is not optimal because it is still conveyed in the form of a range and is not fully transparent