PELAKSANAAN PERTANGGUNG JAWABAN PENYELENGGARA JASA PERPARKIRAN TERHADAP KERUGIAN KONSUMEN DI DAERAH PADANG BARAT DAN PADANG UTARA KOTA PADANG

Abstract

ABSTRACT

Parking services are part of the public service that creates a legal relationship between parking providers and consumers. In practice, consumer losses in the form of lost or damaged vehicles often occur without clear accountability. This study aims to examine (1) how parking service providers are accountable for consumer losses in the West Padang and North Padang areas of Padang City, (2) what obstacles are encountered in their implementation, and (3) what efforts have been made to overcome these obstacles. The research method used is sociological legal research with an empirical approach through interviews and document studies. The results indicate that parking provider accountability has not been implemented optimally, as indicated by the persistence of illegal parking, uneven distribution of parking tickets and markings, and unclear compensation mechanisms for consumers. The main obstacles stem from weak supervision and low legal awareness. Improvement efforts are carried out through enforcement, training of parking attendants, and increased supervision by the Padang City Transportation Agency.