PERLINDUNGAN KONSUMEN TERHADAP KONSUMEN PENGGUNA JASA PT. PLN (PERUSAHAAN LISTRIK NEGARA) (PERSERO) DALAM PEMADAMAN LISTRIK BERGILIR Studi Kasus pada PT. PLN (Persero) Cabang Bukittinggi
Abstract
Electricity production is a sector that controls the lives of multitudes. Electricity supply crisis which resulted a rolling blackouts is such a heavy disadvantage to the users consumers of PT. PLN (Persero) services. The researched problems are 1) What is the causes of the inability of PT. PLN (Persero) in delivering electricity to customers on rolling blackouts. 2) What kind of responsibility is PT. PLN (Persero) as electricity enterprise had on rolling blackouts. 3) What kind legal actions that can be taken by electricity consumers public for losses wich caused by rolling blackouts. The research conducted at PT. PLN (Persero) Bukittinggi Branch, with sociological juridical research methods. The results showed that the rolling blackouts due to electricity shortage caused by the elevation of water debit and a damage to the generating plant which caused by climates, weathers and an increase of supply demand due to the growth of electricity consumption. The rolling blackouts execution and the copensations provision by PT. PLN (Persero) has applied the principles of consumer protection which has regulated in UUPK, based on the Standard Operating Procedure (SOP) and the Service Quality Grades (TMP). Consumers can take legal action through a direct peaceful settlement of the parties, through BPSK, or through the courts under the provisions of general judiciary.
Keywords: Protection, Consumer, Power Outages
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Sumber Lain
Atribusi-Berbagi Serupa Creative Commons, Pemadaman Bergilir, http://id.wikipedia. org/wiki/Pemadaman_bergilir diakses pada tanggal 15 Oktober 2013
