TANGGUNG JAWAB PT.TIKI CABANG PADANG SEBAGAI EKSPEDITUR KEPADA KONSUMEN DALAM JASA PENGIRIMAN BARANG DI KOTA PADANG

Abstract

Abstract

PT. Tiki is a company engaged in the business of traffic of freight services, shipping goods from one place to give the address where the service user. Ease and safety of the goods delivered are the expectations of the parties. To avoid loss for service users and companies, service companies provide collateral in the form of responsibility for service users who have been regulated in Law No. 8 of 1999 on Consumer Protection. Formulation of the problem in this study were 1) how is the form of responsibility given by the PT.Tiki to the service user in case of errors in performing their duties as shipping companies ?, 2) What efforts can be made by service users PT.Tiki if losses ?. In this study the authors used this type of research juridical sociological research using primary data or field data derived from interviews with the Manager of PT. Tiki Branch Padang and users freight has been problematic. The results of this study stated that the responsibility given by the PT.Tiki case of errors in performing their duties is 1) In the case of receipt of delivery, 2) Pay compensation, 3) Provide services dependents price. Efforts can be made by service users when a loss is Asking claims / demands directly to the PT. Tiki

Key words : Responsibility, PT. Tiki Branch Padang.