PERANAN OTORITAS JASA KEUANGAN (OJK) WILAYAH SUMATERA BARAT DALAM MENERIMA PENGADUAN KONSUMEN DAN PENYELESAIANNYA PADA SEKTOR JASA KEUANGAN BANK
Abstract
ABSTRACT
Financial Services Authority (FSA) is a new institution that was in Indonesia, which is the mandate of Law No. 3 of 2004 Article 34 of Bank Indonesia. Consumer protection financial services sector is regulated in the Financial Services Authority No. 1 / POJK.07 / 2013. In connection with this problem in this research: 1) How the West Sumatra region FSA requirements in order to receive consumer complaints? 2) How does the dispute settlement mechanism provided by the FSA? and 3) how the constraints faced by the FSA in resolving consumer complaints? The method used is the socio-juridical legal research is conducted legal research to obtain primary data obtained directly from the field through interviews with informants and analyzing qualitative data. It can be concluded: 1) Complaints received by the FSA must be civil in which there are losses suffered by consumers, and wants to sue for damages suffered by consumers, 2) The process of settlement of consumer complaints, there are two stages where the first stage was completed by FSA region and the second stage was completed by FSA centers, and 3) the truth of the information received by the FSA between Consumers with complaints are often not in accordance with PUJK
Keywords: Financial Services Authority, Consumer, Mediation
References
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B. SUMBER LAIN
http://www.ojk.go.id/konsumen diakses pada tanggal 13 november 2015