PERSEPSI MASYARAKAT TERHADAP LAYANAN BADAN PENYELENGGARA JAMINAN SOSIAL KESEHATAN TINGKAT PERTAMA DI KECAMATAN KURANJI KOTA PADANG

Abstrak

The study was based on people who are registered as perseta BPJS less well serviced. It is marked by a lack of public knowledge of administrative procedures of registration as a participant, so that people who have low educational services is difficult to understand the procedure. This study aims: 1) To determine the public perception of administrative services BPJS Health. 2) To describe the public perception of the services and facilities at the health center BPJS Kuranji. 3) To know the perception of the public to information on get on the rights and obligations of participants in the Health Center Health BPJS Kuranji. This type of research is qualitative. The instruments used were interviews, and documentation. Results of this study showed that the public perception of the service BPJS first at the health center level Kuranji when viewed from the level of public satisfaction with services BPJS pretty good views of indicators such as: ministry of registration is still easy to understand society as a whole, for the provision of medicines still rated sebgaian not appropriate by the respondent, and fulfillment of rights as a participant in the value is good enough, tatapi facilities for complaints to penyelenggata BPJS still many unknown people. Overall the response of society to health services in health centers BPJS Kuranji good enough.

Keywords: Right to Health, Services, Health Center