PUBLIC PERCEPTION OF THE ORGANIZATION OF SOCIAL SECURITY SERVICE AGENCY IN DISTRICT HEALTH CENTER BASE AMPEK TAPAN

Abstrak

The study was based on people who are registered as perseta BPJS less serviced well. This is caused by the lack of public knowledge of administrative procedures at the health center, so that people who have low education is difficult to understand the procedures of existing services. This research aims: 1) To determine the public perception of administrative services BPJS 2) To describe the public perceptions of medical services at PHC Bases Ampek Tapan Hall. 3) To determine public perceptions of the information is in getting the rights and responsibilities of participants in the health center BPJS Tapan. This type of research is qualitative. The instruments used were interviews, questionnaires and documentation. The results of this study showed that the public perception of the service BPJS in Puskesmas Tapan when viewed from the level of community satisfaction with services BPJS pretty good views of indicators such as: administrative services of registration on the whole quite satisfactory is seen from the respondents' answers are very satisfying, as much as 53%, for medical services is quite satisfactory, an average of 67% said satisfactory and information about rights and obligations is good enough highest percentage of respondents ie 77% of all respondents.

Keywords: Right to Health, Services, Community Health Cente