PERBAIKAN KUALITAS LAYANAN DI PDAM KOTA PADANG DENGAN LEAN SIX-SIGMA SERVICE

Abstract

PDAM Padang is a company engaged in the provision of clean water that covers aspects of quantity,
quality and continuity for the welfare of consumers. Results of data obtained from taps show that the volume of
leakage points in January-March 2p015 as many as 524 points with 1-2 days improvement targets. But the real
situation in the field show that this target was not achieved because of the waste at the time of leak repair. The
aim of this study is to identify sources of waste, causes of waste and eliminate waste in leak repair process and
provide added value. Steps done is classifying leak handling time, perform the calculation time required for the
handling of the leak, the whole activity mapped in detail with procces activity mapping (PAM) to determine the
sources of waste, and the big picture mapping (BPM) to identify the causes of wastage in the process repair
leaks. Results procces activity mapping (PAM) showed the presence of a large waiting time in the repair process
leaks are identified as waste. From the results of the big picture mapping (BPM) Unknown Unknown 4
ineffectiveness of waste causes a leak that does not work effectively existing inventory system on the distribution,
the high volume of work, the size of the pipe is not appropriate, and the limited number of technicians. 5W-1H
subsequently used to identify the causes of waste and also provide solutions to waste, and also provide a form
for officers who do the work in making the material.
Keyword: Process Activity Mapping, Big Picture Mapping, 5W-1H, Waste