MUCHTIAR, Y. IDENTIFIKASI KUALITAS PELAYANAN SWALAYAN X DENGAN METODA SERVICE QUALITY. Jurnal Teknik Industri Universitas Bung Hatta, [S. l.], v. 4, n. 1, 2016. Disponível em: https://ejurnal.bunghatta.ac.id/index.php/JTI-UBH/article/view/7565. Acesso em: 29 nov. 2025.