Muchtiar, Yesmizarti, Dessi Mufti, and Ike Irma Suryani. “ANALISA SERVICE QUALITY PADA LAYANAN ASURANSI”. Jurnal Teknik Industri Universitas Bung Hatta 1, no. 2 (January 7, 2014): 117 - 127. Accessed December 22, 2024. https://ejurnal.bunghatta.ac.id/index.php/JTI-UBH/article/view/2249.