PERAN LEMBAGA OMBUDSMAN REPUBLIK INDONESIA PERWAKILAN PROVINSI SUMATERA BARAT DALAM UPAYA PENCEGAHAN TERJADINYA MALADMINISTRASI PELAYANAN PUBLIK DI KANTOR PERTANAHAN KOTA PADANG

Abstract

The Ombudsman of the Republic of Indonesia is a community monitoring institution tasked with making efforts to prevent maladministration, in accordance with Law Number 25 of 2009. Formulation of the problem: 1) What is the role of the Ombudsman Institute of the Republic of Indonesia Representative for West Sumatra Province in efforts to prevent maladministration at the Padang City Land Office? 2) What obstacles did you face? 3) What efforts have been made by the Indonesian Ombudsman? Sociological juridical research methods, with primary and secondary data sources, data collection techniques, study analysis and interviews, and analyzed by qualitative analysis. Research results: 1) The role of the Indonesian Ombudsman as a whole is in accordance with the applicable laws and regulations. 2) Obstacles faced by the Ombudsman Representative of the Republic of Indonesia in West Sumatra; Lack of human resources, lack of cooperation with the Reported Party, lack of understanding of society. 3) The efforts made by the Ombudsman of the Republic of Indonesia; Maximizing potential, Coordinating, Providing outreach. Keywords: Ombudsman, Maladministration, West Sumatra