BEBAN KERJA DAN KELELAHAN EMOSIONAL PERAWAT WANITA YANG SUDAH BERKELUARGA: KONFLIK KERJA KELUARGA SEBAGAI VARIABEL MEDIASI

Abstrak

ABSTRAK
Emotional Exhaustion is one of burnout dimensions and predictor of Organization
Citizenship Behavior (OCB). Human resources management scholars have been paying
their attention to this subject. However, they tend to ignore EE’s phenomena in hospital.
Therefore, this study investigate the factor affedcting the emotional exhaustion among
medical staff at a growing hospital in Padang city. Different from previous studies, this
study survey woman medical staff working in that hospital. The hyphoteses are developed
by using the COR theory and previous studies findings and this study come out with three
hyphoteses. First, the relationship between perceived workload and emotional
exhaustion. Second, work-family conflict and emotional exhaustion. Finally, the role of
work-family conflict as mediator between perceived workload and emotional exhaustion.
By using 83 medical staffs (woman), we using the simple, multiple and sobel test. The
result show that emotional exhaustion level among medical staff is very low. In addition,
work-family conflict level also shows very low level. From regression analysis, we
conclude that perceived workload has a positive relationship with the emotional
exhaustion. Further, the work-family conflict also indicate a positive direction toward an
emotional exhaustion. Indeed, the work-family conflict also play a significant role as
moderating variabel between perceived workload and emotional exhaustion. This finding
has a theoritical and practical contribution in the sense that the phenomena of emotional
exhaustion among woman medical staffs in hospital could also be explained by COR
theory. Practically, the hospital can use this finding to reduce the emotional exhaustion
by decreasing the workload and work-family conflict.
Kata kunci: Beban Kerja, Konflik Kerja Keluarga, Kelelahan Emosional dan Tenaga
Medis.