Perspectif Pasien Terhadap Mutu Layanan Rumah Sakit Bagian Pasien Rawat Jalan di RSGM Baiturrahmah

Abstract

The purpose of this study was to analyze the effect of patient perspectives on service quality in hospital
sections of outpatients in Baiturrahmah Hospital. Respondents in this research were 60 outpatients at
Baiturrahmah Hospital. Data analysis method in this study is exploratory factor analysis (EVA) analysis. The
results of this study indicate that