KEPUASAN OWNER TERHADAP KINERJA KONSULTAN PENGAWAS PADA PROYEK KONSTRUKSI DI DINAS PEKERJAAN UMUM DAN PENATAAN RUANG PROVINSI SUMATERA BARAT

Abstrak

Performance can be used to evaluate the quality of a product, while the quality of the properties and characteristics obtained from a product of goods or services used by the user to fulfill the needs. The purpose of this research is to analyse the level of owner (project owner) satisfaction upon the performance of supervisory consultants on construction projects. The research method used is the collection of research data with of literature studies and questionnaire, as well as analysis using the Customer Satifaction Index method, where previously the existing instruments are tested first using a software Statistical Package for the Social Sciences. Further more the Customer Satifaction Index result obtained the owner Satisfaction index number of 76.89% (satisfied)

Keywords : owner Satisfaction, Customer Satifaction Index