PERLINDUNGAN HUKUM TERHADAP KONSUMEN DALAM TRANSAKSI ELEKTRONIK MELALUI MARKETPLACE (FACEBOOK) DI KOTA SOLOK

Abstract

Electronic transactions are a form of transaction that can be carried out by sellers as providers of goods or services and buyers as consumers electronically through the internet, without having to meet in person. The lack of security owned by Facebook, business actors must make payment and delivery arrangements in accordance with the terms of the agreement, because legal problems often occur in its implementation. The problems are such as fraud committed by business actors. The formulation of the problem: 1. What is the form of legal protection for consumers in electronic transactions through the Marketplace (Facebook) in Solok City? 2. What efforts must be made in legal protection for consumers in electronic transactions through the Marketplace (Facebook) in Solok City? The type of research used is Juridical Sociological. The nature of the research is Interview. Data is analyzed qualitatively. The results of the study are that legal protection for consumers in electronic transactions through the Marketplace (Facebook) must refer to Law No. 8 of 1999, Articles 8 and 16 explained in the points of the Article. Legal Efforts in Consumer Protection in Electronic Transactions through Marketplace (Facebook) are regulated in Government Regulation No. 71 of 2019 concerning the Implementation of Electronic Systems and Transactions, concerning the procedures for implementing an electronic transaction in Article 1 Numbers 26 and 27.