ENGLISH EXPRESSIONS USED BY THE WAITERS IN HOTEL RESTAURANTS: THE CASE OF HOTEL RESTAURANTS IN PADANG

Abstract

One of the applications of English for Specific Purposes (ESP) is in the hotel industry. Hotel as a part of the tourism industry needs a satisfying service by the department. The researcher reveals the English expression used to serve foreign guests at the hotel restaurants, the pattern of the English expression used in serving the foreign guest, and the locally-colored hotel restaurant tourism English used. 90 data found used in the source of data has 28 data for imperative expression, 31 data for interrogative expression, and 31 data for declarative expression. For the pattern of expression, 23 data for greeting, 18 data for offering help, 11 data for asking and giving information,18 data for offering menu, 10 data for taking orders, and 10 data for billing and thank used. For locally-colored terms in tourism English expression used to have 22 data.