STUDI KINERJA PERUSAHAAN JASA KONSULTANSI KONSTRUKSI DI KOTA PEKANBARU DENGAN MENGGUNAKAN ANALISIS GAP
Abstract
Competition on contruction market in Indonesia is quite high. For that reason, it is important to know the need of consultant services, so that consultant company can give maximum services and fulfill customer needs. The research objective was to analyzed level application of consultant service variables and determined characteristic of consultant service using gap analysis. Research conducted on consultant at Pekanbaru city. Method analysis that used in this research was gap analysis with questionnaire as research instrument. Result of gap analysis on planning consultant shows that from 16 variables, there were 9 variables with quite high gap on level of application. In term of controlling consultant, from 10 variables, there were 5 variables with quite high gap on level of application. Based on gap analysis result, the final result pointed out that there were 5 characteristic need of consultant both of planning and controlling, they were availability on performance measurement system, training and education, have skill certification, availability of standard operation procedures, and training and education on managerial.
Key words : Kano model, SERVQUAL Dimensions, Customer Satisfaction
References
Abduh, Muhamad, Soemardi, Biemo W, dan Wirahadikusuma, Reini D, 2007, Sistem Informasi Kinerja Industri Konstruksi Indonesia, Kebutuhan akan Benchmarking dan Integrasi Informasi, Konferensi Nasional Teknik Sipil I (KoNTekS I) Universitas Atmajaya Yogyakarta, 11-12 Mei 2007.
Adi, Henny Pratiwi dan Wibowo, M. Agung, 2010, Evaluasi Kinerja Stakeholders dalam Pembinaan Keterampilan Tenaga Kerja Konstruksi dengan Metode Performance Prism, Media Teknik Sipil, Volume X edisi Juli 2010, pp. 106-112.
Adianto, Yohanes L.D; Gunawan, Danu Tirta dan Linna, 2006, Studi Pemahaman dan Penerapan Constructability Kontraktor di Bandung, Jurnal Teknik Sipil Volume 7 No. 1, Otober 2006, pp. 27-29.
Akao, Y. (1990), Quality Function Deployment, Productivity Press, Cambridge, MA.
Carlo Nasfryzal, Abdul Hakim Mohammed, dan Muhd Zaimi Abd Majid, Budaya Kualitas (Mutu) dalam Perusahaan Jasa Konstruksi, International Conference on Construction Industry, Padang 21-24 Juni 2006, pp.7-10.
Cohen. L 1995 Quality Function Deployment : How To Make QFD Work For You, Addison Wesley Publishing Company, Massachusetts.
Djastuti, Indi, 2011, Pengaruh Karakteristik Pekerjaan Terhadap Komitmen Organisasi Karyawan Tingkat Managerial Perusahaan Jasa Konstruksi di Jawa Tengah, Jurnal Bisnis dan Akuntansi, Vol. 13 No 1, April 2011, pp. 1-19.
Hadihardaja, Joetata, 2005, Membangun Industri Konstruksi Indonesia Menjadi Kelas Dunia, Media Komunikasi Teknik Sipil, Volume 13, No. 2, Edisi XXXII Juni 2005, pp. 11-19.
Kirom, Bahrul, 2009, Mengukur Kinerja Pelayanan dan Kepuasan Konsumen, Bandung, Pustaka Reka Cipta.
Lempoy, Victor Michael Tyson, G.Y. Malingkas, B.F. Sompie dan D.R.O Walangitan, 2013, Peranan Konsultan Manajemen Konstruksi pada Tahap Pelaksanaan (Studi Kasus: Pembangunan Star Square), Jurnal Sipil Statik Vol 1. No. 3, Februari 2013, pp. 215-218.
Porter, Michael E., 1980, Competitive Strategy, Techniques for Analyzing Industries and Competitors, New York, The Free Press
Sudarto, 2007, Identifikasi Permasalahan pada Faktor Internal yang Mempengaruhi Kinerja Perusahaan Jasa Konstruksi di Indonesia, Jurnal Teknologi, Edisi No. 2 Tahun XXI, Juni 2007, pp. 102-110.
Teng, M, 2002, Corporate Turnaround, Prentice Hall Inc, Singapore.
Undang-Undang Republik Indonesia No. 18 Tahun 1999, Tentang Jasa Konstruksi.
Wibisono, Dermawan, 2006, Manajemen Kinerja: Konsep, Desain, dan Teknik Meningkatkan Daya Saing Perusahaan, Jakarta, Erlangga.
Wibisono, Dermawan, 2011, Manajemen Kinerja Korporasi dan Organisasi, Panduan Penyusunan Indikator, Jakarta, Erlangga.
Wiyana, Yustinus Eka, 2012, Analisis Kegagalan Konstruksi dan Bangunan dari Perspektif Faktor Non Teknis, Wahana Teknik Sipil Vol. 17 N0. 1 Juni 2012, pp. 54-60.
