PENGARUH PRAKTIK TOTAL QUALITY MANAGEMENT (TQM) TERHADAP QUALITY PERFORMANCE : STUDI PADA PERUSAHAAN JASA DI PEKANBARU

Authors

  • Yesi Mutia Basri Fakultas Ekonomi Universitas Riau

DOI:

https://doi.org/10.37301/jkaa.v0i0.5371

Abstract

The study examines impact total quality management (TQM) practices on quality performance. The empirical data for this study was drawn from a survey of 41 middle/senior managers from service firms in Pekanbaru. The analysis was conducted using regression analysis technique The findings indicate that partially only leadership, customer focus and process management have significant impact on quality performance, and people management, planning and information analysis have not significant impact on quality performance.

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Published

2010-04-01

Issue

Vol 5, No 1. April 2010

Section

Vol 5, No 1. April 2010

License

With the receipt of the article by editor of Jurnal Kajian Akuntansi dan Auditing and decided to publish, then the article copyright regarding to Jurnal Kajian Akuntansi dan Auditing

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