PENGARUH KUALITAS PELAYANAN PUBLIK TERHADAP KINERJA DAN KEPUASAN KERJA RUMAH SAKIT

Authors

  • Yesi Mutia Basri Universitas Riau

DOI:

https://doi.org/10.37301/jkaa.v0i0.5396

Abstract

The purpose of this research are to study and analyze the influence of public service quality to the hospital performance and satisfaction partially. The method of this research is explanatory survey. The units analysis are hospital in Pekanbaru city. The data collecting was carried out by spreading questionnaires to customer hospitals. The technical method of simple random sampling. The tool of linier regression. The result on this research and hypothesis testing show that: (1) there is influence public service quality to hospital performance (2) there is influence public service quality to hospital satisfaction

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Published

2007-04-01

Issue

Vol 2, No 1. April 2007

Section

Vol 2, No 1. April 2007

License

With the receipt of the article by editor of Jurnal Kajian Akuntansi dan Auditing and decided to publish, then the article copyright regarding to Jurnal Kajian Akuntansi dan Auditing

Jurusan Akuntansi Fakultas Ekonomi Universitas Bung Hatta as the publisher of Jurnal Kajian Akuntansi dan Auditing hold the copyright regarding all the published articles in this journal.  Jurusan Akuntansi Fakultas Ekonomi Universitas Bung Hatta has the right to multiply and distribute the article and every author is not allowed to publish the same article that was published in this journal.