PERANAN OMBUDSMAN REPUBLIK INDONESIA PERWAKILAN SUMATERA BARAT DALAM MENINDAKLANJUTI PENGADUAN MASYARAKAT TERKAIT DUGAAN MALADMINISTRASI YANG DILAKUKAN OLEH PENYIDIK POLRESTA PADANG

Abstract

Based on Law Number 37 of 2008 the Ombudsman of the Republic of Indonesia is a public service oversight agency whose job is to follow up on allegations of maladministration. For example the Padang Police, which is a government agency that serves as a public servant who is reported by the public to the Ombudsman of the Republic of Indonesia Representative of West Sumatra. Research Objectives: to analyze the role and constraints of the Ombudsman of the Republic of Indonesia Representative of West Sumatra in following up on public complaints regarding alleged maladministration by investigators from the Padang Police. Types of sociological juridical research; primary data sources by interviewing and secondary data in the form of community report data; data collection techniques with document studies and interviews; data analyzed qualitatively. Research results: 1) The role of the Ombudsman as a supervisory institution can be seen from the availability of complaint services at government agencies and the decrease in public complaints about the performance of government agencies; 2) Obstacles faced: internal (lack of human resources to assist the Ombudsman), external (the Padang Police are less cooperative). Keywords: Ombudsman, complaint, maladministration, investigation