PENGARUH E-SERVICE QUALITY ( SIAKAD CLOUD) TERHADAP KEPUASAN MAHASISWA STIA YPPT PRIATIM TASIKMALAYA

Authors

  • Iis Miati STIA YPPT Priatim Tasikmalaya
  • Rudi Setiawan STIA YPPT Priatim Tasikmalaya

DOI:

https://doi.org/10.37301/jmubh.v17i1.19979

Abstract

Education is one of the efforts to achieve a standard of living or for better progress. Each university will provide good services to attract prospective students (students), apart from providing supporting and adequate facilities and infrastructure, and competent human resources in their fields. At this time a service can be done directly or indirectly. Electronic Services System or Electronic Services which is abbreviated as E-Services is a leading application that utilizes Information and Communication Technology. The web-based Academic Information System (SIAKAD CLOUD) aims to make it easier for students and lecturers to obtain the information they need, such as lecture materials, lecture schedules, Mid-semester Examination Schedules, Semester Final Exams and other campus activity information. The author uses an associative research type with a quantitative approach, while the number of samples in this study is 136 students of STIA YPPT Priatim Tasikmalaya. The results of the research and discussion show that the value of R Square or the square of the value of R, obtained a value of 0.537 or 53.7%, which means that community satisfaction is influenced by the existence of E-Service Quality of 53.7%. The significance value is 0.000, which means it is far from the alpha value, which is 0.05 (5%), meaning that E-Service Quality has an influence on student satisfaction.

References

Aliyah, F., Utami, W., & Irda, I. (2021). Kualitas Layanan Elektronik, Harga Dan Persepsi Manfaat Fitur Go-Pay Terhadap Kepuasan Pelanggan Gojek Di Kota Padang. Jurnal Manajemen Universitas Bung Hatta, 16(1), 48–56. https://doi.org/10.37301/jmubh.v16i1.18342

Alma, B. (2010). Pengantar Bisnis. Bandung: Afabeta.

Buddy, Tabroni, & Salim, F. (2019). Pengaruh Kualitas Pelayanan dan Kepercayaan Terhadap Kepuasan Pelanggan dan Dampaknya Pada Reputasi Perusahaan (Studi Empiris pada Perusahaan Travel Umroh dan Haji di Jakarta Timur). Jurnal Ekonomi Bisnis Dan Manajemen, 4(2), 110–125.

Gong Jing, I. S. Y. (2013). An Empirical study on the Effect of E-Service Quality to Satisfaction. International Journal of Management Sciences and Business Research, 2(10), 26–27.

Jauch, L. R., & Glueck, W. F. (1998). Manajemen Strategis dan Kebijakan Perusahaan (A. Dharma, ed.). Jakarta: Erlangga.

Mulyapradana, A., Anjarini, A. D., & Harnoto, H. (2020). Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan di PT. Tempo Cabang Tegal. Jesya (Jurnal Ekonomi & Ekonomi Syariah), 3(1), 26–38. https://doi.org/10.36778/jesya.v3i1.115

Permana, H., Djatmiko, T., & Telkom, U. (2018). Analisis Pengaruh Kualitas Layanan Elektronik ( E-Service Quality ) Terhadap Kepuasan Pelanggan. XX, 201–215.

Rande, D. (n.d.). Pengaruh kompetensi terhadap kinerja pegawai pada dinas perhubungan, komunikasi dan informatika kabupaten mamuju utara. 101–109.

Shaylide, I. S. (2014). Pengaruh Mutu Layanan Akademik Dan Biaya Pendidikan Terhadap Kepuasan Mahasiswa. Jurnal Administrasi Pendidikan UPI, 21(2), 1–11. https://doi.org/10.17509/jap.v21i2.6671

Sousa Rui, V. C. A. (2006). The effects of service failures and recovery on customer loyalty in e-services An empirical investigation. This Paper Was Funded by the Government of the Portuguese Republic through Foundation for Science and Technology (FCT) under Grant No. PTDC/GES/68139/2006, as Well as by the Advanced Institute of Management Research through ESRC (Grant No. RES-331-25-0027.

Suaryana, I. G. N. A., Damayanthi, E., & Merkusiwati, L. (2017). Kualitas dan Kepuasan Pengguna Terhadap Sistem Informasi Akademik Berbasis Web. Jurnal Ilmiah Akuntansi Dan Bisnis, 11(2), 84. https://doi.org/10.24843/jiab.2016.v11.i02.p03

Sudaryono. (2015). Pengantar Bisnis Teori & Contoh Kasus (S. Suyantoro, ed.). Yogyakarta: Andi.

Sugiyono. (2014). Metode Penelitian Kuantitatif Kualitatif dan R & D. Bandung: Alfabeta.

Sundaram, V., Ramkumar, D., & Shankar, P. (2017). Impact of E-Service Quality on Customer Satisfaction and Loyalty Empirical Study in India Online Business Marketing Department , Government Sector of India Government Arts College , Paramakudi Indira Colleges of Engineering & Management , Pune. 21(1), 48–69.

Susanto, A. (2004). Sistem Informasi Manajemen Konsep dan Pengembangannya (Ketiga). Bandung: Linggajaya.

Trinor Hayati, W. O., Palilati, A., & Sukotjo, E. (2018). Pengaruh Sistem Informasi Akademik (Siakad) Dan Kualitas Pelayanan Administrasi Terhadap Kepuasan Mahasiswa (The Effect of Academic Information System and The Quality of Administrative Services on Student Satisfaction). JUMBO (Jurnal Manajemen, Bisnis, Dan Organisasi), 2(1), 11–19.

Trisnawati, O. M., & Fahmi, S. (2017). Pengaruh Kualitas Layanan Elektronik (E-Servqual) Terhadap Kepuasan Nasabah Pengguna Mobile Banking (Studi pada Pengguna Mobile Banking Bank Sinarmas Cabang Malang). Jurnal Manajemen Dan Bisnis Indonesia, 4(2), 174–184. https://doi.org/10.31843/jmbi.v4i2.116

Tyas, W. M. (2017). Analisis Pengaruh Sistem Informasi Akademik Terhadap Analysis Of Influence Of Academic Information System On The Satisfaction Of Students Services In University Of Muhammadiyah Jember Wenny Murtalining Tyas Fakultas Ekonomi Universitas Muhammadiyah Jember. 3(2), 239–249.

Zulganef. (2013). Metode Penelitian Sosial & Bisnis. Yogyakarta: Graha Ilmu.

Downloads

Published

2022-01-19

Issue

Vol. 17 No. 1 (2022): Jurnal Manajemen Universitas Bung Hatta

Section

Articles

License

Copyright (c) 2022 Iis Miati, Rudi Setiawan

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Authors who publish with Jurnal Manajemen Universitas Bung Hatta agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Creative Commons Attribution-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in Jurnal Manajemen Universitas Bung Hatta. 
  2. The author holds the copyright of the submitted and published articles, with the understanding that articles are disseminated under the Creative Commons Attribution-ShareAlike 4.0 International License..
  3. The editor team is entitled to do the editing in accordance with the guidelines for writing or template in the Jurnal Manajemen Universitas Bung Hatta.

 

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.